Effective Date: 30/11/2024
At MAGNI DIGITECH PRIVATE LIMITED, we strive to deliver quality products and services in a timely manner. This Shipping and Delivery Policy outlines the terms and conditions related to the delivery of physical and digital goods associated with our services.
1. Scope
This policy applies to all physical products (e.g., printed materials) and digital deliverables (e.g., websites, apps, designs) provided by MAGNI DIGITECH PRIVATE LIMITED.
2. Shipping of Physical Products
a. Delivery Areas
We deliver physical products within India. For international shipping, please contact us to check service availability.
b. Delivery Timeframes
- Standard shipping for physical products typically takes 7-10 business days within India.
- International delivery times vary based on location and shipping provider.
Note: Delivery times may be impacted by holidays, unforeseen delays, or circumstances beyond our control.
c. Shipping Charges
- Shipping costs will be communicated during order confirmation.
- Free shipping may be offered for bulk orders or promotional events.
d. Order Tracking
For physical products, a tracking ID will be shared once the order is dispatched. Customers can track the shipment via the courier service’s website.
3. Delivery of Digital Products
a. Digital Deliverables
- Digital marketing assets, websites, apps, or graphic designs will be delivered electronically via email, cloud storage links, or project management tools as agreed upon.
- Delivery timelines for digital products will be defined in the project agreement.
b. Client Responsibilities
Clients must provide accurate email addresses and contact information to ensure timely delivery of digital products.
4. Delayed or Failed Deliveries
a. Physical Products
- If a delivery is delayed or fails due to incorrect shipping information provided by the client, additional shipping charges may apply for re-delivery.
- MAGNI DIGITECH PRIVATE LIMITED is not responsible for delays caused by courier services or force majeure events (e.g., natural disasters, strikes).
b. Digital Products
- Delays caused by incomplete client inputs, approvals, or feedback are not the responsibility of MAGNI DIGITECH PRIVATE LIMITED.
5. Damaged or Incorrect Items
a. Physical Products
- If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
- Provide photos and a detailed description of the issue for verification.
- Upon approval, we will arrange for a replacement or refund based on the nature of the issue.
b. Digital Products
- For any discrepancies in delivered digital products, notify us within 7 days of delivery for revisions.
6. Shipping Restrictions
Certain products may not be shipped to specific regions due to legal or logistical restrictions. Customers will be informed during the order process if any restrictions apply.
7. Force Majeure
MAGNI DIGITECH PRIVATE LIMITED is not liable for delays or failures in delivery caused by events beyond our control, including natural disasters, pandemics, strikes, or governmental restrictions.
8. Contact Us
For any shipping or delivery-related queries, please contact us:
MAGNI DIGITECH PRIVATE LIMITED
5-37-21/8, 3rd Floor, GVSR & Sons Kohinoor Plaza,
Brodipet (Guntur), Guntur, Guntur-522002,
Andhra Pradesh, India
Email: info@magnidigitech.com
Phone: +918184974589
